4/2-4 Precision Dr, Molendinar QLD 4214
07 2113 4211

Refund and Return Policy

This Refund and Returns Policy applies to all purchases made from www.alchemyvetconsultants.com.au.

We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Before making a purchase, please read this Policy to understand your rights and what you can expect from us if you change your mind or if you are not satisfied with your order.

We are not required to provide a refund or replacement if you:

  • Simply change your mind after the digital products are delivered.
  • Made amendments or requested changes to the documents without consent, against our advice and beyond the limitations of the licence agreement.
  • You were made aware of any faults before you placed an order.

Digital information cannot be “returned”. Therefore, we are unable to provide refunds and exchanges for digital products.

You are eligible for a full refund within seven (7) days if you changed your mind after placing your order, but the digital products were not delivered. We will consider the products to be delivered once we have sent you access to your resources to your nominated email address.

But you can choose a refund or repair if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

We will fix any major issues with the digital products within a reasonable time.

Please contact us on 07 2113 4211 or send us an email to info@alchemyvetconsultants.com.au for refund requests or further assistance.